IT Services & MSPs

Ticket Triage Desk

Reads new tickets, sets priority, routes to the right board.

Alert Noise Filter

Dedupes RMM alerts, closes flappers, escalates only real incidents.

SLA Clock Watch

Warns techs before SLA response clocks expire.

Night Dispatch

Answers after-hours calls, wakes on-call only for true P1s.

Reset Gatekeeper

Verifies caller identity before password and MFA resets.

Onboarding Runner

Turns new-hire tickets into account, license, and hardware checklists.

Offboarding Sweep

Disables accounts, reclaims licenses, documents proof at termination.

QBR Builder

Builds quarterly review decks from PSA, RMM, and backup data.

Renewal Chaser

Flags agreements 90 days out and drafts renewal outreach.

Seat True-Up

Reconciles M365 license counts against agreements, catches unbilled seats.

Lead Catcher

Answers new inquiries in seconds and books discovery calls.

Proposal Follow-Up

Nudges open proposals until they close or die.

Hardware Quoter

Builds hardware quotes from live distributor pricing.

Invoice Nudger

Follows up overdue invoices with polite, escalating reminders.

Time Entry Cleaner

Chases missing time entries so billed hours match reality.

Backup Check Clerk

Confirms nightly backups ran, opens tickets on failures.

Patch Report Writer

Turns patch data into plain-English client reports.

Stale Docs Auditor

Flags outdated IT Glue entries and drafts corrections.

Ticket Recap Mailer

Emails plain-language resolution summaries when tickets close.

Project Pulse

Sends clients weekly plain-English project status updates.

Cyber Questionnaire Prep

Drafts cyber-insurance questionnaire answers from your documentation.

Review Requester

Turns high CSAT scores into Google review requests.